Free Shipping

All orders to the continental United States are shipped free. For shipping to Alaska, Hawaii, or international, please contact us.

Friendly, Expert Service

MacNichol staff members are friendly and knowledgeable. Please contact us with any questions on instrument body styles and materials, string choice, guitar or mandolin set up information, or any other questions. For customer comments on our service, please visit our Testimonials page.

Returns
 
If you are not completely satisfied with your purchase for any reason, you may return it within fourteen calendar days of
receipt, provided that the item is returned in the same condition that it was sent. All returned items are charged a 3% restocking fee. Customer is responsible for return shipping charges. Returned items must be received by MacNichol within twenty days of original
shipment date to the customer. Expedited or international shipping charges are non-refundable. Consumable items such as strings and picks are non-returnable. Humidifiers are only returnable if they have not been used.

Holds, Custom Orders, Special Orders
 
Customers may request a twenty four hour hold on any instrument by contacting MacNichol by phone. All holds longer than twenty four hours require a 50% deposit, which is entirely refundable. Instruments that are currently in stock that a customer has placed a 50% deposit on must be paid for in full within fifteen calendar days of the initial date that the deposit was placed, or the deposit will be refunded minus a 5% administrative fee, and the instrument re-listed for sale. All custom orders (instruments constructed to the customer's specifications) and special orders (requests for manufacturer models not in MacNichol's current stock) require a 50% deposit, which is non-refundable. Custom orders and special orders may not be returned to MacNichol for a refund. However, the customer would have the manufacturer's warranty, and so if any structural problems with a custom order or special order instrument arise, then the customer would need to work directly with the instrument builder.

Sales and Use Tax

MacNichol, Inc. does not charge sales tax except on purchases shipped to addresses in the State of Utah. It is the purchaser's duty to pay any applicable use tax.

Privacy Policy

Your privacy is important to us. Please read through this information to determine how MacNichol Guitars and Mandolins uses personal information collected. MacNichol Guitars and Mandolins can be reached via e-mail at info@macnichol.com or by telephone at 1-800-849-3305. The information we collect is used for shipping orders to customers and to verify credit card or PayPal accounts.
The information we collect is used to communicate with customers regarding information about products, pending orders, and current or future offers. We track how visitors navigate our site via Google Analytics. That information is used to improve the content of the site. If our information practices change at some time in the future we will post the policy changes to the www.macnichol.com site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are
concerned about how your information is used, you should check MacNichol's Privacy Policy periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Agreement

Unless other
written agreements have been made, the Agreement outlined here applies
to all purchases from MacNichol Guitars and Mandolins (www.macnichol.com). This agreement may not be revised by any other party. Any alteration of this agreement will be null and void.

Acceptance of Agreement

Through
any purchase of any product or service from MacNichol Guitars and
Mandolins, the customer accepts the Agreement set forth here. MacNichol
Guitars and Mandolins may alter this Agreement at any time without
notice. Customer agrees to check back periodically for any alterations.

Prices

Prices listed on the
MacNichol Guitars and Mandolins site are for reference only and may not
be customer's final purchase price. Final purchase price will be
determined upon final approval of order. MacNichol Guitars and
Mandolins will not be held liable for any errors in prices listed on
this website or within any online or print advertisement.

Payment

Your security is important to us. You may pay for your order through
our secure shopping cart with Visa, MasterCard, Discover, American
Express, or PayPal. You may also use Google Checkout. You may also
submit your order via phone by calling 1-800-849-3305. For phone
orders, we accept Visa, MasterCard, Discover, American Express, money
order, or cashier check. Money order and cashier check orders may be
subject to a 15 business day hold before items are sent. Any hold or
custom order requires a 50% deposit, which is fully refundable at any
time before the instrument is shipped, except when custom work includes
personalized aspects on an instrument such as a person's initials.

Sales and Use Tax

MacNichol
Guitars and Mandolins does not charge sales tax for any shipment
outside the state of Utah. All shipments to addresses within Utah will
be charged a separate sales tax, which will appear on your invoice. It
is the duty of the customer to inform himself/herself of, and to pay
any applicable use taxes. For shipments outside the United States, it
is the responsibility of the customer to inform himself/herself of, and
to pay any applicable import duties.

Limited Warranty

All new
products come with manufacturers' warranties. Each manufacturer has
different warranty policies and it is the duty of the customer to
become familiar with and comply with manufacturer warranties. Seconds
and demo models may not come with warranties. Customers who purchase
seconds or demo models do so with the understanding that no warranty
exists.

MacNichol Guitars and Mandolins does not provide any product
warranties, explicit or implicit, separate from those of the
manufacturers. MacNichol Guitars and Mandolins disclaims any and all
warranties and conditions regarding any items sold to customers.
Customer agrees to pursue any and all warranty claims with the
manufacturer, and not to hold MacNichol Guitars and Mandolins liable
for any explicit or implicit warranties offered by manufacturers.

Product Use

MacNichol Guitars and Mandolins sells products only for their intended
use. Customer agrees to use products only for their intended purpose.
Customer agrees not to hold MacNichol Guitars and Mandolins liable for
any accidents that may result through the use of products. Customer
agrees not to hold MacNichol Guitars and Mandolins liable for any
product defects, or for any damage that may result from such defects.
Any and all alternate use of products is the sole responsibility of the
customer, which will not hold MacNichol Guitars and Mandolins liable
for any damages brought about by unintentional use. Customer agrees to
comply with any and all applicable laws and regulations at the state or
federal level. Customer agrees that to purchase any and all items
solely for personal use. Customer agrees not to purchase items for
resale or export.

Shipment of Items

All orders to the continental United States will be shipped free of
charge. For shipping charges outside the contintental United States,
please contact us at 1-800-849-3305 or at info@macnichol.com. MacNichol Guitars and Mandolins does not provide any guarantee as to
when items will arrive to customer. Customer agrees not to hold
MacNichol Guitars and Mandolins liable for any damage incurred during
shipping or any delays in shipping time. Customer agrees to have items
shipped via MacNichol Guitars and Mandolins preferred carrier. Customer
agrees that all products are sold on a shipment contract and that all
risk of loss and/or title passes to the customer upon MacNichol Guitars
and Mandolins delivery of items to a carrier.

Limitation of Liability

MacNichol Guitars and Mandolins does not assume any liability beyond
what is described in this document. Customer agrees that MacNichol
Guitars and Mandolins will not be responsible for any amount above the
total purchase price paid by customer. Customer agrees not to hold
MacNichol Guitars and Mandolins liable for any lack of availability of
products, loss of profits, breach of contract, manufacturer's warranty,
negligence, or any other responsiblity not listed herein.

Governing Body

The terms set forth herein for MacNichol Guitars and Mandolins shall
for any and all purposes be governed by the laws of the State of Utah.
Customer irrevocably agrees to pursue any and all legal proceedings in
the court system of Summit County, Utah. Additionally, Customer agrees
to contact MacNichol, Inc. and seek independent arbitration before
enacting any legal proceedings.